Emails that Get Results! – Webinar Based Workshop

Course Category:

• Professional Development course

Instructor(s):

• Patricia Davies

In this highly interactive and fast-paced two-part workshop, participants will learn how to increase their effectiveness by organizing, writing and delivering emails that result in clear and productive communication with their recipients.

Students engage in both group and individual exercises, work through real email examples, and leave with an extensive workbook that aids students in following each step of the workshop, including summaries of concepts and recommended reference materials.

Students will be required to bring an equivalent of three pages of emails that they have written. (This may be a series of short emails, so long as the total equals three pages – message recipients and headers don't count towards the total!)

Major topics covered in this course include

• What an effective email looks like: subject line, length, complexity
• How to keep the tone of emails businesslike and courteous
• How to write emails that elicit timely answers
• How to keep emails short, yet packed with information
• When it is best to use other channels: phone, face-to-face
• What emails never to write
• Five time-wasting habits and how to turn them around
• Email minefields and how to navigate them

Everyone who uses email

Past Participant Comments

"Made me understand the importance of clear and concise email writing."

"This course will make me more efficient in email communication."

Bank of Montreal

"It was very useful and informative training. The presenter was excellent and I enjoyed the group activities.

"Good session and I would recommend it to others."

Ontario Ministry of Training, Colleges and Universities

MRIA courses and their administration are subsidized by members' fees. Therefore, members enjoy a reduced cost for courses.