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Cancellation Policy
All cancellation requests have to be submitted in writing.
| 16 + business days prior to course date |
full refund less admin fee of $75 |
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| 15 – 6 business days prior to course date |
credit note for full amount less admin fee
of $75 or (*) (**) |
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| 5 – 3 business days prior to course date |
credit note in the amount of 25% of fee paid
or (*) (**) |
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| 48 hours or less prior to course date |
100% non refundable |
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| No shows |
100% non refundable |
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(*) Substitution of another person is allowed, subject to a $75 admin fee and any difference in the member and non-member rate, if applicable
(**) Substitutions do not apply to CMRE applications.
All requests must be made in writing. Fax (905-602-6855) and e-mail requests will be honored.
Credit notes:
Valid for 12 months and transferable to another person within the same organization only.
Cancellation Policy for Courses Purchased as a Multi Course Bundle
All cancellation requests have to be submitted in writing.
| 16 + business days prior to course date |
full refund less admin fee of $75 (*) |
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| 15 – 6 business days prior to course date |
credit note for full amount less admin fee
of $75 |
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| 5 – 3 business days prior to course date |
credit note in the amount of 25% of fee paid |
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| 48 hours or less prior to course date |
100% non refundable |
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| No shows |
100% non refundable |
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(*) In the case of cancelation of one of the courses, the multi course bundle discount for all other courses processed in the same transaction will be adjusted or cancelled.
All requests must be made in writing. Fax (905-602-6855) and e-mail requests will be honored.
Credit notes:
Valid for 12 months and can only be applied towards other courses by the purchaser.
Due to unforeseen circumstances, the MRIA Institute for Professional Development reserves the right at any given time to:
- substitute the instructor,
- change the venue,
- limit the number of participants, or
- cancel the course at any given time.
Every effort will be made to minimize the inconvenience.
The MRIA Institute strongly recommends to take out travel cancellation insurance, as we will not be responsible for penalties incurred by airlines, hotels or other modes of transportation.
Cancellation Policy for online courses:
Cancellation of your purchase prior to registering within the FlexTraining online learning platform - Full refund less an administration fee of $50
Cancellation of your purchase prior to accessing course content, but after registering within the FlexTraining online learning platform - Full refund less an administration fee of $75
Cancellation of your purchase after accessing course content – No refund or credit note
Any extension of the one month timeframe - $75, for a one month extension
NOTE: In the case of cancellation of one or more course(s) purchased in a bundle, the multi-course-bundle discount for all courses within that transaction will be either adjusted or cancelled in accordance with the discount tier structure.
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